Walmart and Pathmark branded WORST grocery chains in the U.S. by shoppers
19:35 GMT, 3 April 2012
Walmart and Pathmark have placed last in a new ranking of the best supermarkets in America.
Three-quarters of the 24,000 shoppers polled by Consumer Reports reported at least one major complaint about the worst-performing chains.
Lack of product selection, poor quality produce and long lines were the biggest gripes for 25 per cent of shoppers, 17per cent said employee rudeness was their biggest issue and 14 per cent took issue with crowds.
Retail fail: Supermarket giant Walmart came second-last in Consumer Reports' ranking of grocery chains in America
At Pathmark in particular, 13per cent
of respondents said they had been overcharged – almost
twice the average rate.
Walmart shoppers said they were particularly frustrated by a
lack of open checkouts, out-of-stock regular items and indifferent
THE WORST GROCERY CHAINS IN AMERICA
Respondents also complained of 'spotty' pricing and confusing store layouts at the retail giant.
Also rounding out the bottom five were Shaw's, A&P and Jewel-Osco.
The ranking also revealed America's best-performing grocery chains, with East Coast favourite Wegman's topping the list, and Trader Joe's taking second place.
Along with Publix, Fareway and Costco, they won praise for quality meat and produce, a clean shopping
environment, and very good or exceptional prices.
Costco was the only one of the top five chains to fall short on service, but, Consumer Reports noted, service is minimal at warehouse clubs, and lengthy lines are a trade-off for day-in, day-out deals.
Favourite: Trader Joe's was second only to Wegmans at the top of the list
The survey polled shoppers from 52 different grocery chains from across the country.
THE FIVE BEST GROCERY CHAINS IN AMERICAWegmansTrader Joe’sPublixFareway StoresCostco
A third of participants admitted they had become so frustrated by a nearby grocery store's failings, they had switched to another for their regular shop.
Forty-three per cent admitted they had changed supermarkets in a bid to lower the cost of their weekly grocery bill.
Over half had at least one complaint about their current store, while almost a third cited two or more.
Twenty-seven per cent complained about a lack of open checkouts. Other issues included congested or cluttered aisle, advertised specials that were out of stock, inept bagging, missing prices, and scanner overcharges.