Don"t shout. Don"t swear. And use pink envelopes drenched in aftershave

Don”t shout. Don”t swear. And use pink envelopes drenched in aftershave: How to complain successfully by the King of the complainers

12:39 AM on 15th October 2011

Clive Zietman

Clive Zietman”s successes include refunded holidays, countless free meals, complimentary theatre tickets and umpteen bars of chocolate

Screaming and shouting is a complete waste of time and usually directed at the person least in a position to do anything

Screaming and shouting is a complete waste of time and usually directed at the person least in a position to do anything

WRITE A LETTER: A real letter, made of paper, sent in an envelope with a stamp on it. Emails are too transient

WRITE A LETTER: A real letter, made of paper, sent in an envelope with a stamp on it. Emails are too transient